Business Category: Major Employers
With over 20 years of experience opening contact centers for Apple, internationally and domestic, PlusOne Communications was founded in 2009 by Mr. Madden. PlusOne Communications is located in the former Firestone Employees Bank in Firestone Park, preserving a piece of Akron’s iconic rubber industry history.
Instead of just focusing on their internal operations, PlusOne provides added value by inviting their clients to take advantage of their award winning business intelligence software, TrackOne. This patented agent performance tool was developed and deployed in-house. PlusOne provides full access to every bit of data coming into and leaving contact centers. PlusOne is able to integrate its software with any additional data feeds clients request ensuring seamless operational intelligence.